Return & Exchange Policy

At Babycuddlecove, operated by HUGO ECHOMARKET LLC, your satisfaction means everything to us. We design children’s clothing with care, comfort, and quality in mind. If for any reason your purchase does not meet expectations, this Return Policy explains how we handle returns and exchanges in a clear and transparent manner, in accordance with global e-commerce standards.

1. Return Eligibility Window

Eligible items may be returned or exchanged within 30 days from the date you receive your order.

2. Return Conditions

To qualify for a return or exchange, all of the following conditions must be met:

• Timeframe: The return request must be submitted within 30 days of delivery.
• Item Condition: Products must be unused, unwashed, and in the same condition as originally received.
• Original Packaging: Items must be returned with original tags, labels, and packaging intact.
• Non-Returnable Items: Final sale items, personalized/custom products, and gift cards are not eligible for return.

3. How to Return an Item

To ensure a smooth return process, please follow the steps below:

1. Contact Us: Email our support team at support@babycuddlecove.com with the subject line “Return Request – Order #”. Include your order number, the item(s)  you wish to return, and the reason.
2. Authorization: Once approved, you will receive return instructions. Please do not send items back without authorization to avoid delays.
3. Package Securely: Carefully pack the item to prevent damage during transit.
4. Ship the Return: Send the package following the instructions provided by our support team.

4. Return Shipping Costs

• Customer-Initiated Returns: If the return is due to preference, sizing choice, or change of mind, return shipping costs are the responsibility of the customer.
• Our Responsibility: If the item is defective, damaged, or incorrect, we will cover return shipping costs or provide a replacement at no additional charge.

5. Exchanges

Exchanges for a different size or color are welcome, subject to availability. Please follow the return process above and clearly indicate “Exchange” in your request. For faster fulfillment, we may recommend placing a new order while your return is being processed.

6. Inspection & Refund Processing

• Inspection: Returned items are inspected within 7 business days of receipt.
• Approved Returns: Refunds are issued to the original payment method after approval.
• Rejected Returns: Items that do not meet eligibility requirements may be sent back at the customer’s expense.